Privacy policy

1. Introduction

Reloads Media House ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our website and placing an order, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of personal data:

2.1 Information You Provide to Us

  • When placing an order: Name, email, phone number (optional), shipping & billing address, and payment details (processed by Shopify Payments, PayPal, or other third-party payment processors).
  • When contacting us: Any personal information provided via email or contact forms.

2.2 Information Collected Automatically

  • Device & Usage Data: IP address, browser type, referring pages, and interactions with our website (collected via cookies and analytics tools).
  • Cookies & Tracking Technologies: We use cookies to enhance website functionality and improve user experience. See Section 7 for details on cookie management.

2.3 Information Shared with Third Parties

To fulfill orders, we share limited information with third parties:

  • Printful (Order Fulfillment): Name, shipping address, and order details to manufacture and ship your items. Printful processes this data as an independent controller under its own privacy policy.
  • Payment Processors: Shopify Payments, PayPal, or other gateways process transactions securely. We do not store credit card details.
  • Shipping & Courier Services: Your delivery address is provided to logistics companies for shipping purposes.

3. How We Use Your Data

We use personal data to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Improve website functionality and marketing strategies.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your data based on:

  • Contractual Necessity: To fulfill orders and provide customer support.
  • Legal Obligation: Compliance with tax, legal, and regulatory requirements.
  • Legitimate Interests: Marketing, analytics, and service improvements (where user consent is not required).
  • Consent: For optional marketing communications (you can opt out at any time).

5. Data Retention

  • Order data is stored for up to 7 years to comply with tax and accounting regulations.
  • Marketing data is stored until you withdraw consent.
  • Cookies & analytics data are stored for up to 12 months (see Section 7).

6. Data Sharing & Security

  • We never sell personal data.
  • We only share data with trusted third parties necessary for order fulfillment and website functionality.
  • Our website uses SSL encryption for secure transactions.

7. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance.
  • Track analytics (Google Analytics, Facebook Pixel).
  • Enable cart and checkout functions.

You can manage cookies via browser settings or opt out of tracking via cookie banners displayed on our site.

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data.
  • Correct inaccuracies.
  • Request deletion (subject to legal retention rules).
  • Restrict processing under certain conditions.
  • Object to marketing emails (unsubscribe option included).
  • Request data portability.

To exercise these rights, contact us at [Your Contact Email].

9. Third-Party Links

Our website may contain links to external sites (e.g., Printful, Shopify). We are not responsible for their privacy policies.

10. Updates to This Policy

This policy may be updated periodically. We will notify users of significant changes via email or website notices.

11. Contact Information

For privacy-related inquiries, contact:
📧 [Your Contact Email]
📍 [Your Business Address]

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